Payments & Refunds Page
Payment & Refund Policy
The following Payment & Refund Policy (“Policy”) applies
to all users and describes how your payments are made to Elucubrate trading as
Clkout.Store. (“Clkout.Store”, “we”, “us” or “our”) in connection with our
website, www.clkout.co.za, (“Clkout.Store Site”) and other products and
services provided on the Clkout.Store Site (all of the foregoing, collectively,
“Services”).
By using the Services, you are accepting the terms,
conditions and policies described in this Policy, as may be amended from time
to time. Each time you use the Services and/or pay for a Service on the Clkout.Store
Site, the Clkout.Store Site, or our Applications, you agree and expressly
consent to the following.
1. Payments
If you are under the age of 18 you need your parent or
guardian to be involved in order to make any payments to Clkout.Store.
All payments made by you to Clkout.Store are subject to Clkout.Store
Terms of Service.
Credit. You can purchase credits (“Credit”)
using any payment method made available to you by Clkout.Store. You agree that
you are not relying on the future availability of any feature or product
offered through the Service in agreeing to or making payments hereunder.
Credit Balance. Credit Balance is the amount of
money that remains at your Clkout.Store account after you used the Services at Clkout.Store.
When you intend to use the Service, you must ensure that the Credit Balance of
prepayment monies received from you by Clkout.Store is in credit. The amount of
such prepayments is at your sole discretion. The Service will be made available
to you after the payment is received by a bank account of Clkout.Store.
Foreign Currency. If you pay with foreign
currency, you agree that the amount you are eventually credited may vary as a
result of foreign currency conversion policies of our third-party payment
processors, which you can find at the relevant website or location where you
make the actual purchase.
Recurring Charges. If you purchase a service
from Clkout.Store on a subscription basis, you agree that this type of Service
requires a recurring payment and all payments shall be made by the payment
method and payment intervals selected by you at the time you initiate the
purchase, until you terminate the subscription.
Third Party Payment Processors. We use the
services of third parties to process your payments and we require that these
third parties take the appropriate organizational and technical measures to
protect your personal data and traffic data and to comply with relevant laws.
Please review the terms of use and privacy policies of those third parties
before providing your banking or payment information.
Payment Through Third Party Services. When you
make a purchase within the Application, or the Clkout.Store Site, or the Clkout.Store
Site through third parties, your purchase is also subject to the terms of such
third party (including with respect to payment terms, refunds, etc.), and you
should read such applicable terms before you decide to complete the purchase.
You agree to abide by any relevant terms of service or other legal agreement
that governs your use of a given payment processing service and/or method. You
also acknowledge that a bank or credit card company may refuse or cancel a
transaction and freeze funds up to 14 business days as per the bank/credit card
company policy. You also agree to the sharing of information between us and
such third-party payment processor for billing related activity.
Credit Card Payments. We accept credit cards
only with 3D Secure for payments within the Clkout.Store Site to make your
transactions more secure. Payments within the Clkout.Store Site from credit
cards without 3D Secure will be rejected, and transactions will not be
completed.
Fees and Taxes. You are solely responsible for all
carrier data plans, Internet fees, and other fees and taxes associated with
your access to and use of Clkout.Store Services.
Using the Service on mobile applications will use some of
the data allowance available on the data package to which you have subscribed
with your mobile network operator as the case may be. Out-of-country usage may
in any event lead to significantly higher costs than regular usage, and you are
solely responsible for keeping yourself informed and paying for possible
roaming and other applicable charges levied by your mobile network operator.
Clkout.Store may refuse or cancel a transaction at any time
in our sole discretion, if we believe it violates Clkout.Store Terms of Service
or this Payment & Refund Policy or to prevent financial loss. In cases of
fraud or illegal acts, Clkout.Store may cancel or block your Credit Balance.
2. Refunds
Except provided by law, not all purchases are refundable. If you believe that Clkout.Store has
charged you in error, you must contact Clkout.Store within 30 days of such
charge. No refunds will be given for any transaction which is more than 30 days
old. When you purchase any digital content or services from Clkout.Store, any
right you may have to withdraw from or cancel the purchase will be terminated
once the digital content is delivered to you upon your request, and you will
not be entitled to claim any refund, except where you believe Clkout.Store has
charged you in error. If you use third party services to purchase any of our
Services, such purchase is subject to the refund terms of the applicable third
party (including with respect to payment terms, refunds, etc.).
Clkout.Store reserves the right to refuse a refund request if it reasonably believes or suspects (i) that you are trying to unfairly exploit this refund policy, for example, by making repetitive refund requests in respect of the same product or feature, or by trying to receive a refund for a non-refundable credit (such as a reward); (ii) that you are in breach of the terms of Policy, Clkout.Store Terms of Service, the Clkout.Store General Terms & Conditions or the Privacy Policy; (iii) that you are using any of our products fraudulently or that your user account is being used by a third party fraudulently; or (iv) that you purchased your credit through a third party service and the terms of such third party do not allow such refund. This refund policy does not affect any of your statutory rights to pursue a claim.
Refund Policy Notes
Please take
careful note of the following;
- Refund can only be paid into the same
account name and account holder, it was remitted from, with exception to a
Credit Card payment.
- Refunds cannot be refunded to Credit
Card, via EFT transfer.
Hence we would appreciate your assistance in providing details of your Cheque (Current) or Savings account, in the same name as the Credit Card account name utilised for payment. - Any form of payments must reflect in the Clkout.Store’s
banking account for ten (10) working days from date of payment, prior to
refund.
- All refund requests are processed and
payable on a FRIDAY only.
This is conditional to ALL the above information and documentation being received no later than MONDAY, prior to the FRIDAY process day.
If the above information and documentation is ONLY received after MONDAY, then refund will ONLY be effected by the following FRIDAY. - Refunds can be released between a minimum of 7 working days to a maximum of 14 working days, from the date of the refund request, dependent on the above information and documentation provided and availability of signatories to approve and effect the refund.
For all refunds due to an error in your payment amount
please email refunds@clkout.co.za quoting
your company address, full name, contact number, and reason for requesting a
refund as well as the amount requested in RANDS. The accounts department will deal with your query at the earliest
possible opportunity and may ask for some additional details to process your
refund.
Billing Disputes. Any billing disputes raised by
you to Clkout.Store will be settled in accordance with the Clkout.Store Terms
of Service. A pending billing dispute does not exempt you from timely paying
any undisputed amounts that you owe.
3. Sharing Information
We may, if required, share the details of your payment and
your Personally Identifiable Data, as defined in our Privacy Policy with third
parties, in order to prevent a financial loss to you or us, or to prevent a
violation of law.
4. Legal
The general legal terms appearing in the Clkout.Store Terms
of Service, Clkout.Store General Terms & Conditions and Privacy Policy of Clkout.Store
also apply to this Policy.
In the event you read this Policy in any language other than
English, you agree that in the event of any discrepancies, the English version
shall prevail.
5. General
If you have any questions regarding our Payment & Refund Policy, please contact Clkout.Store via our contact page on our website or by sending an email to payments@clkout.co.za
6. Cancellations
