Support Policy

At Clkout.Store, we are committed to providing exceptional customer support. Below are the details of our support services:

Support Channels:

• Email: For all inquiries, please contact us at support@clkout.co.za 
• Help Line: You can reach our support team at +27 83 710 5665.

Service Hours:

• Monday to Friday: 08:00 - 19:00
• Saturday and Sunday: 09:00 - 17:00

Types of Support Offered:

• Technical Support: Assistance with website navigation, account issues, and more.
• Billing Support: Help with payment issues, refunds, and account balance inquiries.

Escalation Process:

• If your issue is not resolved satisfactorily, it will be escalated to our senior support team members. Two dedicated persons are responsible for handling escalations and ensuring timely resolution.

We strive to respond to all inquiries within the specified service hours and aim to resolve most issues within 24-48 hours.